Terms of service

Accepting these terms

Creating a PitchWire account, or using it, means you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

What the service is

PitchWire turns a sales deck into a tracked link, records how recipients read it, groups that activity by deal, and can send alerts and write engagement back to tools you connect.

It is an open beta, with no uptime commitment

PitchWire is in open beta. We do not offer a service level agreement, guarantee uptime, or promise that any feature will keep working in its current form. We may change, add or remove functionality.

This is stated plainly because tracked links get sent to your customers. Do not rely on PitchWire for something where an outage would be unacceptable, and keep your own copy of any deck you upload.

Your decks stay yours

You keep all rights to the decks, logos, text and other material you upload. We claim no ownership of them.

You grant us only the licence needed to run the service for you: to store your content, render and derive it into slides, personalise it, serve it to the recipients you choose, and pass it to the subprocessors named in our privacy policy. That licence ends when you delete the content or close your account.

You confirm you have the rights to whatever you upload.

Your responsibility for the people you send links to

PitchWire records how recipients read the decks you send. You decide who gets a link.

You are responsible for having a lawful basis for that tracking and for any notice or consent your jurisdiction requires. You are the controller of that data and we process it on your instructions, as set out in the privacy policy. Do not use PitchWire to track people in ways they would not reasonably expect from receiving a document you sent them.

Acceptable use

Do not use PitchWire to store or send unlawful material, malware, or content that infringes someone else’s rights. Do not attempt to breach or probe our security, access another workspace’s data, scrape the service, or resell it as your own. Do not use it to send bulk unsolicited email.

We may suspend an account that is doing any of these, and will tell you why.

Your account

Keep your credentials secure and tell us promptly if you believe your account has been accessed by someone else. You are responsible for what happens under your account and for the members you invite to your workspace.

Plans and billing

Starter is free for one seller. Team is $15.99 per seat per month, or $159.90 per seat billed annually. Enterprise is priced individually. Current details are on the pricing page, which governs if it differs from this summary.

Paid plans are billed through Stripe and renew automatically until cancelled. You can cancel at any time; your plan continues to the end of the period you have already paid for, and we do not pro-rate a partial period. If we change prices we will tell account holders before the change applies to them.

Ending the agreement

You may stop using PitchWire and close your account at any time. We may suspend or end an account for a breach of these terms, for non-payment, or if we discontinue the service — in which case we will give you reasonable notice and an opportunity to export your data.

Closing an account deletes its decks, links and engagement history.

Disclaimer

PitchWire is provided “as is”. To the extent the law allows, we make no warranties of merchantability, fitness for a particular purpose, or non-infringement, and we do not warrant that the service will be uninterrupted or error-free.

Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental or consequential damages, or for lost profits or lost business, arising from these terms or use of the service.

Our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose. If you are on the free plan, that amount is zero, and your remedy is to stop using the service.

Nothing here limits liability that cannot be limited by law.

Changes to these terms

We may update these terms. If a change materially affects your rights we will email account holders before it takes effect. Continuing to use PitchWire after that means you accept the new version. This version is dated 19 September 2026.

Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. The state and federal courts located in the State of New York have exclusive jurisdiction over any dispute arising from them, and both parties consent to that venue.

Contact

Kyle Kensrue, doing business as PitchWire — info@getpitchwire.com. We reply within a business day.